Terms of Use for ResaleOS

Effective Date: November 12, 2025

Last Updated: May 12, 2026

1. Agreement to Terms

By accessing or using ResaleOS ("we," "our," or "us"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use the Service.

We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use of ResaleOS after changes become effective constitutes acceptance of the modified Terms.

2. Description of Service

ResaleOS is a web-based platform that enables resellers and resale businesses to:

Manage product inventory and listings across multiple locations
Synchronize product listings across multiple sales channels (cross-listing)
Generate product information and enhance product images using AI-powered tools
Process in-store and online sales via Point of Sale (POS) and ecommerce storefront
Book and manage shipping across parcel, freight, white-glove, and local delivery carriers
Manage consignors, calculate commissions, and process consignor payouts
Manage vendor booths with recurring fee billing
Calculate applicable sales tax on transactions
Manage team member access and permissions
View business performance through reporting and analytics

3. Eligibility and Account Registration

a. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use ResaleOS. By using the Service, you represent and warrant that you meet these requirements.

b. Account Registration

To use ResaleOS, you must create an account by providing accurate and complete information. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account, including actions taken by team members
Notifying us immediately of any unauthorized use of your account
Ensuring your account information remains current and accurate

c. Account Security

You are solely responsible for maintaining the security of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. Acceptable Use

You agree to use ResaleOS only for lawful purposes and in accordance with these Terms. You agree NOT to:

Violate any applicable laws or regulations
Infringe upon the intellectual property rights of others
Upload, post, or transmit any content that is illegal, harmful, or offensive
Use the Service to sell prohibited items (as defined by applicable laws and platform policies)
Attempt to gain unauthorized access to the Service or other users' accounts
Interfere with or disrupt the Service or servers
Use automated systems (bots, scrapers) to access the Service without permission
Reverse engineer, decompile, or disassemble any part of the Service
Use the Service to compete with ResaleOS or build a similar service

5. Sales Channel Integrations

a. Third-Party Platform Compliance

When you connect sales channels (eBay, Etsy, Shopify, etc.), you are responsible for:

Complying with each platform's terms of service and policies
Ensuring your products comply with each platform's listing requirements
Maintaining valid API credentials and access tokens
Understanding that each platform may have different rules, fees, and restrictions

b. Cross-Listing Responsibilities

When using cross-listing features, you acknowledge that:

Product data will be synchronized across connected platforms
You are responsible for ensuring product information is accurate and compliant on all platforms
Inventory synchronization may result in overselling if not properly managed
ResaleOS is not responsible for violations of third-party platform policies

c. Platform-Specific Requirements

You must comply with all requirements of each sales channel you connect, including but not limited to:

Product category restrictions and prohibited items lists
Pricing and fee structures
Shipping and return policies
Tax obligations specific to each platform

6. Product Listings and Inventory

a. Product Information

You are solely responsible for:

The accuracy of all product information (titles, descriptions, images, pricing)
Ensuring products are legal to sell in your jurisdiction
Complying with all applicable laws regarding product sales
Obtaining necessary licenses or permits for restricted items

b. AI-Generated Content and Images

When using AI features to generate product information or enhance product images (including background removal and AI photo staging):

You are responsible for reviewing and verifying all AI-generated content
AI-generated content and images are provided "as-is" and may contain errors or inaccuracies
You must ensure AI-generated content complies with all applicable laws and platform policies
You represent that you have the right to submit product images for AI processing
ResaleOS is not liable for inaccuracies or quality issues in AI-generated content or images

c. Inventory Management

You are responsible for:

Maintaining accurate inventory counts across all locations
Ensuring inventory synchronization across platforms is accurate
Preventing overselling or underselling

7. Point of Sale and Ecommerce

a. In-Store Sales

When using ResaleOS for in-store POS sales, you are responsible for:

Ensuring compliance with applicable consumer protection and sales laws
Collecting and remitting applicable sales taxes
Providing accurate receipts and documentation to customers
Maintaining required business licenses and permits for retail operations

b. Ecommerce Storefront

When using your ResaleOS ecommerce storefront, you are responsible for:

Publishing accurate product information, pricing, and availability
Honoring orders placed through your storefront
Maintaining a clear returns and refunds policy visible to customers
Complying with applicable ecommerce and consumer protection regulations

c. Customer Data

Customer information collected through POS and ecommerce (names, addresses, contact details) is stored in your ResaleOS account. You are responsible for handling customer data in accordance with applicable privacy laws.

8. Shipping

a. Your Shipping Responsibilities

When using ResaleOS to generate shipping labels or book delivery services, you are responsible for:

Providing accurate sender and recipient addresses
Accurately describing package contents, dimensions, and weight
Complying with carrier-specific rules, restrictions, and prohibited items lists
Complying with applicable customs and import/export regulations for international shipments
Purchasing appropriate shipping insurance where necessary

b. Carrier Relationships

Shipping is fulfilled by third-party carriers (USPS, FedEx, UPS, Lugg, GoShare, uShip, and others). By booking a shipment through ResaleOS, you enter into a separate agreement with the selected carrier. ResaleOS is not a party to that agreement and is not liable for:

Carrier delays, losses, or damages
Carrier rate changes or surcharges
Carrier refusals to ship based on package contents or destination
Customs holds or import/export issues

c. Shipping Rates

Shipping rates displayed through ResaleOS are provided by carriers and are subject to change. Final rates may differ from estimates. You are responsible for any additional carrier-imposed fees or surcharges.

9. Consignment Management

a. Your Role as Operator

When using ResaleOS's consignment features, you act as the store operator managing the consignment relationship with your consignors. ResaleOS provides the tools to manage these relationships but is not a party to any agreement between you and your consignors.

b. Your Consignment Responsibilities

You are solely responsible for:

The terms of your consignment agreements with consignors
Accurately recording consigned items, sales, and commission splits
Timely and accurate payout of consignor earnings
Communicating clearly with consignors about balances, sales, and payouts
Complying with applicable laws governing consignment arrangements in your jurisdiction

c. Consignor Portal

If you use the consignor self-registration portal, you are responsible for:

The accuracy of the portal information presented to consignors
Ensuring consignors understand how their data will be used
Managing consignor access and permissions

d. Payouts

ResaleOS provides tools to record and track consignor payouts. Actual payment transfers (via Zelle, Venmo, PayPal, check, cash, store credit, or other methods) are conducted by you directly. ResaleOS does not process consignor payouts on your behalf and is not liable for unpaid or inaccurate consignor payments.

10. Vendor Booth Management

a. Vendor Booth Fees

When using ResaleOS to manage vendor booths with recurring fees:

You are responsible for configuring accurate booth rental amounts and billing schedules
Recurring fees are billed according to the schedule you set; you are responsible for ensuring these are accurate and agreed upon with your vendors
ResaleOS is not a party to the rental agreement between you and your vendors

b. Non-Payment

If a vendor fails to pay recurring booth fees, ResaleOS provides notification and tracking tools, but it is your responsibility to manage non-payment disputes and take any legal or operational action.

c. Vendor Data

Vendor information you enter into the platform is your responsibility to keep accurate. You are responsible for obtaining any necessary consents from vendors for data collection and processing.

11. Tax Calculation

a. In-House Calculation

ResaleOS calculates applicable sales tax based on transaction addresses using in-house logic. This is provided as a convenience tool to assist with tax estimation.

b. Your Tax Responsibility

You are solely responsible for:

The accuracy of all tax amounts collected and remitted
Filing and remitting taxes to the appropriate tax authorities
Determining your actual tax obligations under applicable law
Consulting a qualified tax professional for guidance on your specific situation

ResaleOS's tax calculations are not a substitute for professional tax advice and may not reflect all applicable taxes, exemptions, or jurisdictional requirements. ResaleOS is not liable for any tax underpayments, penalties, or interest arising from your use of the tax calculation feature.

12. Team Members

a. Adding Team Members

Paid plans allow you to add team members to your ResaleOS account. By adding a team member, you:

Grant them access to your account according to the permissions you assign
Accept full responsibility for all actions they take within your account
Represent that you have the authority to grant them access on behalf of your business

b. Team Member Conduct

You are responsible for ensuring your team members comply with these Terms. Any violation of these Terms by a team member is treated as a violation by you.

c. Removing Team Members

You may remove team members at any time through your account settings. You are responsible for promptly removing access when a team member's authorization ends.

13. Payment Terms

a. Subscription and Fees

ResaleOS charges subscription fees based on your selected plan, plus usage-based fees where applicable. You agree to:

Pay all fees associated with your use of the Service
Provide accurate payment information
Authorize us to charge your payment method for applicable fees
Pay any applicable taxes on your subscription

b. Pay-as-You-Go Charges

Certain features (such as cross-listings over your plan's monthly limit) may incur additional per-use charges as described on the plans page. These charges are billed automatically and are non-refundable.

c. Payment Processing

Subscription payments are processed through Stripe. In-store POS payments may be processed through Stripe, Square, or Clover, depending on your configuration. By using these payment processors, you agree to their respective terms of service. We do not store your full payment card information on our servers.

d. Refunds

Subscription fees are generally non-refundable except where required by applicable law. We reserve the right to grant refunds at our discretion on a case-by-case basis.

e. Failed Payments and Suspension

If a payment fails, we may retry the charge and will notify you. Continued non-payment may result in suspension or downgrade of your account.

14. Intellectual Property

a. Our Content

All content, features, and functionality of ResaleOS, including but not limited to:

Software, code, and design
Logos, trademarks, and branding
Documentation and materials

are owned by ResaleOS or its licensors and are protected by copyright, trademark, and other intellectual property laws.

b. Your Content

You retain ownership of content you upload to ResaleOS (product listings, images, etc.). By uploading content, you grant ResaleOS a worldwide, non-exclusive, royalty-free license to:

Use, store, and display your content to provide the Service
Share your content with connected sales channels as necessary for cross-listing
Process your images through AI tools to provide listing and staging features
Use your content for service improvement and analytics (in anonymized form)

c. User-Generated Content

You represent and warrant that:

You own or have the right to use all content you upload
Your content does not infringe on any third-party rights
Your content complies with all applicable laws

15. Third-Party Services

ResaleOS integrates with third-party services including Stripe, Square, Clover, Google, OpenAI, shipping carriers, and sales channel platforms. Your use of these services is subject to their respective terms of service. We are not responsible for:

The availability or performance of third-party services
Actions or policies of third-party service providers
Data handling by third-party services
Carrier delays, losses, or fulfillment failures

Third-Party Trademarks

The term "Etsy" is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc.

All other third-party trademarks, service marks, logos, and trade names referenced in this Service are the property of their respective owners.

16. Disclaimers and Limitations of Liability

a. Service Availability

ResaleOS is provided "as-is" and "as-available." We do not guarantee:

Uninterrupted or error-free operation
That the Service will meet your specific requirements
That errors will be corrected
The accuracy of third-party integrations, shipping rates, or tax calculations

b. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RESALEOS SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Damages arising from use or inability to use the Service
Issues with third-party integrations or sales channels
AI-generated content or image inaccuracies
Inventory synchronization errors
Shipping carrier delays, losses, or damages
Tax underpayments, penalties, or interest
Consignor or vendor booth payment disputes

Our total liability shall not exceed the amount you paid to ResaleOS in the 12 months preceding the claim.

c. No Warranty

THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

17. Indemnification

You agree to indemnify and hold harmless ResaleOS, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any third-party rights
Your products or listings
Your use of sales channel integrations
Your consignment or vendor booth arrangements
Your shipping bookings or carrier disputes
Actions taken by your team members

18. Termination

a. Termination by You

You may terminate your account at any time by contacting us or using account deletion features.

b. Termination by Us

We may suspend or terminate your account if you:

Violate these Terms
Engage in fraudulent or illegal activity
Fail to pay applicable fees
Misuse the Service

c. Effect of Termination

Upon termination:

Your access to the Service will cease
Your data may be deleted (subject to our Privacy Policy)
Connected sales channel integrations will be disconnected
Recurring vendor booth fees will be cancelled
You remain liable for any fees incurred before termination
Provisions that by their nature should survive will survive termination

19. Dispute Resolution

a. Governing Law

These Terms are governed by the laws of the State of Connecticut, United States, without regard to conflict of law principles.

b. Dispute Resolution Process

For any disputes arising from these Terms or your use of ResaleOS:

First, contact us at info@resaleos.co to attempt resolution
If unresolved, disputes will be resolved through binding arbitration in Connecticut
You waive any right to a jury trial or class action lawsuit

20. General Provisions

a. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ResaleOS.

b. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

c. Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

d. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

21. Contact Information

If you have questions about these Terms, please contact us at:

Email: info@resaleos.co

Address: 19 West Elm St Greenwich Connecticut 06830